Refund & Cancellation Policy

Refund Policy

Our online services offer hassle-free booking options for both Pre-paid and COD orders. After booking, our customer care executive will call you to confirm the slot, tests, and technician details. You may choose to re-schedule the appointment by calling our contact centre within 24 hours.

In the event of non-availability of service or preferred time, you may cancel the appointment from the Website or through the Contact Centre. A booking can be cancelled up to 3 hours prior to sample collection. Once the sample is collected by our technician, the order cannot be cancelled.

Upon successful cancellation, if the order is pre-paid, the refund will be processed within 3–5 business days after approval and will be credited to the original payment method within 3 business days from the date of cancellation. Refund is not applicable for COD orders.

In case of partial cancellation, please inform our service agent to process the applicable refund. For any assistance, you may write to info@ziolis.com or call 99324-04822